“We value our relationship with families and believe in developing and maintaining open and honest relations...”

Families and carers

We do not underestimate how big a step it is for a resident, their partner and family when moving into a care home. We regard the trust placed in us as a privilege and we hope new residents consider coming to Waypoints as a positive new chapter in their lives.

Relatives contribute greatly to the ‘home from home’ ambience which many comment on when they visit our homes and they are encouraged to stay fully involved in the life and care of their loved ones in the following ways:

  • Unrestricted visiting times and Skype contact for those who live further away

  • Open invitation to join residents for mealtimes and activities within the home at anytime

  • Full involvement, with the resident, in the development of care plans and regular care reviews

  • Collaborative working to create the Life Story background information and individual activity plans for staff to follow

  • Accommodation within the home for an overnight stay if needed

  • Support if relatives would like to take a resident out for a day or a break.

We value our relationship with families and believe in developing and maintaining open and honest relations that will benefit the care given to our residents. We also hold resident and relatives' meetings to encourage their views and ideas on how we might develop or enhance the service we provide.


It speaks volumes that some carers continue to play active roles as volunteers at Waypoints long after their relative no longer lives with us.

Our care

 Person centred care
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 Staff
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© 2017 Waypoints | Registered 7356841 in the United Kingdom
Waypoints care homes are part of the Waypoints Care Group

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