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Mandy Richards


From left to right: Veronika Blake, Samuel Snelling, Donna Palmer

Waypoints Welcomes New Home Managers

We are delighted to welcome three new home managers: Donna Palmer at Verwood; Samuel Snelling at Plymouth and Veronika Blake at Upton. Between them they have a wealth of care home experience as well as specific expertise in dementia. Each of them has been working tirelessly to make sure that our homes continue to deliver high standards of service.

Donna, home manager at Waypoints Verwood, has over 15 years of experience within the care sector encompassing administrative, training and home management roles. Whilst studying health and social care in 2006, Donna was selected from 7000 students as ‘student of the year’. Donna is a Dementia facilitator, moving and handling trainer and challenging behaviour trainer. Donna says “my passion is dementia care. With my training and management background, I will work with the team to continue to deliver a high standard of dementia care to all our residents.”


Samuel, home manager at Waypoints Plymouth, has worked in the health, charity and care sectors for over 15 years, qualifying as a nurse in 2005. Before working at Waypoints, Samuel was working for a national charity as an independent living operations manager in the south west. Samuel says “I am really thrilled to have been appointed as Home Manager of Waypoints Plymouth. Everything within the home centres on making our residents happy and safe. As part of that, I make sure that we fully involve residents, their relatives and friends at the home; support staff by helping to develop their skills to their full potential; and ensure that the home is as compliant, well-led and welcoming as possible.”


Veronika, home manager at Waypoints Upton, is an experienced Home Manager and has worked within a healthcare setting for around 10 years. Veronika is passionate about providing the highest standard of person-centred care. Before coming to work at Waypoints, Veronika’s greatest achievement was working closely with the CQC to turn around a home previously rated as inadequate in all areas. Veronika was praised by the Health Watchdog and the local press for her success. Veronika says “I am a very ambitious and highly driven manager, always approachable and transparent in my work. I believe strong leadership and working as part of the team are the key factors to a successful team of great people.”


In addition to our new home managers, we have also welcomed three new heads of care to each of our homes: Pauline Ellis at Verwood; Clare Roberts at Plymouth and Bev Williams at Upton who will ensure that Waypoints continues to provide the highest standard of clinical care to all our residents.


If you would like to chat to any of our home managers about anything within the home, please do get in contact – they would love to hear from you.

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